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10 Benefits of Managed IT Whitepaper

This whitepaper will evaluate the differences between traditional technical support practices and modern managed IT practices and the pros and cons of both in regards to small and medium-sized businesses.

 

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IT Industry Secret | Cost Effective ProCare Protection for Your Business

Shhh, don't tell anyone we told you!

WARNING: We are about to let you in on a secret about how most computer companies really make their money!  We will cover the three main types of IT companies and what you can expect out of them.

The Pay-By-The-Hour Computer Company

In the IT Industry, we call this the 'break-fix' practice.  That's because this type of company bases the majority of their income on the fact that your technology will break, and you will pay them to fix it.  These companies usually charge per hour for support, or perhaps offer a discount with blocks of prepaid time.  Their technicians come to your office to solve a specific computer issue.  These on-site technicians are expensive, and the company they work for often has expectations for the amount of billable time their employees need to have.  It is a pretty standard practice for the technician to manage their own time to an extent, and they are responsible for producing their own billing and that is reflected in their pay.  In a situation like this, the tech wants to complete the task and move on to the next client to rack up enough billable hours to make their boss happy.  This leaves them in a position where they simply don't have the time to resolve other issues or run maintenance on systems to minimize downtime and ensure that your entire infrastructure is running smoothly.  There's no reason to show anyone in your organization how to resolve even a simple problem (rebooting a router for example) because that means one less billable call in the future.  Plus, answering questions and checking into other issues might cut into the other billable visits that tech has that day.  This method works well enough for residential users with computer troubles, but let's be serious, you are trying to run a business.

In the end, you end up paying for the technician to come out along with the employee(s) who couldn't work due to the issue.


Lazy Tech


The "Preventative" Maintenance Computer Company

Some tech support companies might offer to do regular preventative maintenance when visiting their clients, or they schedule out these visits out regularly on specific dates and times.  This is so the technician can fill up their day with as many on-site client visits as possible.  When the tech visits your office, they usually have a block of time to complete a series of proactive maintenance tasks to keep your IT running well.  This sounds pretty good so far, right?  Unfortunately, the tech usually doesn't have the flexibility to go over the allotted time, especially without getting approval to bill you.  The real kicker is that if the tech finishes the tasks early, they are often instructed to just find other things to do to fill the block of time, or even worse, just move on to the next client.  You'll still pay whether you get your hour or if it only takes the tech 15 minutes.

Tech support companies love this model because it gives them guaranteed billable hours and they take no risk because if you need more help, they simply bill you by the hour.


Stressed Tech


Then, there's OUR way, with ProCare!

We do things differently. Stop paying outrageously high hourly rates that can sneak their way into your bill, and get proactive giving everyone in your company the support they need, when they need it, without the huge costs. We call it ProCare, and it's designed to give you and your entire organization peace of mind when it comes to your IT. We take the best aspects of hourly support and the best aspects of preventative maintenance, add a live help desk that anyone in your company can call anytime without an extra fee, and bundle it all together into an easy to budget flat rate. To keep our costs low and our clients happy, we've spent a lot of time and money investing in an infrastructure that can automatically monitor your servers and workstations, detecting problems before they cause you downtime. The flat rate includes security patches, updates for your virus protection, and much more. And, so you can sleep soundly at night, we offer all of this 24 hours a day, 7 days a week. We can even include unlimited on-site support visits! Get proactive and save time, money, and stress with ProCare!

About Mega-Byte Computer Services | Business IT Solutions throughout the Northeastern Ohio area

Mega-Byte Computer Services has been serving the Northeastern Ohio area since 1995, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.  It's always been our goal to provide enterprise-level IT practices and solutions to the small business sector, with small business prices.  Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.

We partner with many types of businesses in the area, and strive to eliminate IT issues before they cause expensive downtime, so you can continue to drive your business forward.  Our dedicated staff loves seeing our clients succeed.  Your success is our success, and as you grow, we grow.

Mega-Byte Computer Services's Managed Service Plan ensures:

Proactive Care

Dedication to the prevention of data loss and other business technology disasters before they happen

Round the Clock Maintenance

24/7 access to remote & on-site server remediation services at a flat monthly rate

Live Help Desk Support

Fast and reliable IT solutions provided for our business users

 
 

Give those hours wasted on IT problems back to your employees and create a lasting impression on your clients through superior technology services and customer care.

Contact us today to find out how Mega-Byte Computer Services can help your business!

The Mega-Byte Computer Services Difference | Support Your Business Infrastructure with Solutions, Support and Consulting from ProCare

We're all in this together

We're in this business to help other small businesses grow and move forward.  It's as simple as that.  We're driven by the philosophy that if we help local businesses solve their IT issues so they can become more profitable and successful, then we will inherently grow along with them.  There is no catch, no gimmick, just experience and best practices that we've honed over the years to make our services work for YOUR business needs.

From the desk of Michael R. Creed, President of Mega-Byte Computer Services

Dear Business Owner,

Hello, my name is Michael R. Creed, President of Mega-Byte Computer Services.  We've been serving the Northeastern Ohio area since 1995.  As a business owner, I feel a lot of similar pain points as you.  Just like you, I know how much of a hassle it can be dealing with IT troubles.  It's expensive, it's time consuming, and it's downright frustrating.  You pay your employees to work, but if their workstations aren't working or the server is unreachable, they can't do their jobs.  

Is your IT provider causing you headaches?
Does it seem like they are constantly chasing the same problems while your users still can't get to their work?  Did you know that most of the day-to-day IT issues you experience can be resolved with just a little proactive maintenance?

IT Support doesn't need to be expensive or frustrating.  That's why it is my personal goal to change the way you think about IT, and here's how:

I will give you 2 free hours of our ProCare service to show you that there is a better way to solve those day-to-day issues that plague businesses everywhere of all sizes.  If you don't have an issue for us to solve right away, that's fine; use your 2 free hours to have us run a full audit on your network infrastructure and map out any weak points, finding issues before they even occur.  That's the Mega-Byte Computer Services Difference; proactive maintenance to prevent downtime.  We don't wait around for things to break; we keep your business up and running all day, every day.  Why experience a loss in productivity or get slammed with high computer repair bills?  We want you to expand and grow.

People ask me, "Aren't you worried about businesses taking advantage of this free service?"  I'll admit, it happens, although rarely.  Most business owners are honest people who are frustrated with their current IT.  They just want someone they can trust to maintain their infrastructure so they can focus on what's really important; driving their business forward.  I love seeing my clients succeed, hearing that their profits have gone up and their expenses have gone down.  As my clients grow, my business grows along with them.  It is in my company's best interest to provide the best service possible.

I urge you to take advantage of our service, and you'll see that I'm right; we're the best at what we do, and our level of service is top-notch.  We've worked hard to lay out the best practices, train our talented team and provide them with the best tools in the industry.  I want to give you a chance to experience it before you risk your money on a whole new IT company.  Once you've tried it and love it, we'll take great pleasure in welcoming you to the Mega-Byte Computer Services family as another one of our happy, loyal, long-term clients.

Have a fantastic day,
Michael R. Creed

 

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